Ensuring fair resolution of student concerns at AIISM
The grievance procedure is a machinery to sort out issues between students and the college. It is a means by which a student who believes they have been treated unfairly with respect to academic or administrative affairs, or feels discriminated against, can be redressed. It is a device to settle problems fairly and equitably.
It enables students to express their concerns by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which the 'Student's Grievance Cell' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner.
Scope: Students can approach the cell for their grievances regarding:
Objective: To provide a mechanism to students of the college to air out their grievances and to provide redressal for the same so that they have a smooth tenure at the college from the day of admission to their graduation.
Our step-by-step process for addressing student concerns
Students can submit their grievances in writing using the prescribed form available at the administrative office or through the college portal. The grievance should clearly state the nature of the issue and any relevant details.
The Grievance Redressal Cell will acknowledge receipt of the complaint within 48 hours. The cell will conduct a preliminary review to determine if the issue falls within its scope and jurisdiction.
A designated committee member will investigate the matter, which may include gathering additional information, interviewing relevant parties, and reviewing documentation related to the grievance.
Based on the findings, the committee will propose a resolution. The student will be informed of the decision within 15 working days of the grievance submission. If more time is required, the student will be notified.
Appropriate actions will be taken to implement the resolution. The committee will follow up to ensure the resolution has been effective and that the student is satisfied with the outcome.
If the student is not satisfied with the resolution, they may appeal to the Principal within 7 days of receiving the decision. The Principal's decision will be final and binding.